Help and support
How to get started, answers to the questions people ask, fixes for the problems they run into, and how to reach the developer.
Getting started
Try the sample
On the first screen, choose Try the sample. A public-domain recording of the Gettysburg Address is transcribed on your PC, line by line, so you can see how everything works in a minute.
Import a recording
Drag audio or video onto the window, or press Ctrl+O. Choose Standard for speed or Accurate for noise, accents and names, the language (or automatic), and how many people speak.
Check and fix
Click any line to hear it. Click into the text to edit it; it saves itself. Use Ctrl+H to replace a misheard name everywhere.
Export
Press Ctrl+E to copy the transcript or save it as text or SRT or VTT subtitles, and with Pro as Word or PDF.
Transcription
Which model should I use?
Start with Standard: it is fast and free without limits. Switch to Accurate for noisy recordings, strong accents, many names, or when Standard's result needs too many fixes. Free includes 15 Accurate minutes in total; Pro has no limit.
Which languages work?
One hundred languages, detected automatically or chosen by you. Cantonese needs the Accurate model; every other language works with both. If detection picks the wrong language, choose it yourself in the import dialog.
My free Accurate minutes ran out in the middle of a file.
The part the free minutes covered is kept. The rest can follow with Standard, or with Accurate on Pro.
Text appears that was never said.
Speech recognition models occasionally write words during silence, music or noise. Check the line against the audio with one click and fix it in the editor.
The same name is wrong every time.
Replace it everywhere at once with Ctrl+H. With Pro, add it as a custom word (in the import dialog or Settings › Transcription) so future transcripts get it right.
Recording meetings
The microphone does not record.
Windows has to allow it. Open Windows Settings › Privacy & security › Microphone, turn on microphone access, and allow it for Transcribe. The app shows the way if access was refused.
The other people on my call are missing from the recording.
Transcribe records your PC's own sound for the other side of a call. Make sure the call's sound plays through your PC's output (speakers or headphones) as usual, and that Record is set to include the PC's sound.
Will the others see that I am recording?
The small floating recorder is left out of screen sharing and screenshots, so they will not see it. Tell them that you are recording: in many places the law requires their consent.
Speed and performance
Transcription is slow.
Use Standard for a first pass. Let a laptop run on mains power, since power-saving modes slow the processor down. And make sure the graphics driver is current: Transcribe uses the graphics chip when it has a Vulkan driver, which is usually several times faster than the processor. See the benchmarks.
My PC has a graphics card, but it is not used.
Transcribe needs a Vulkan driver for it. Most graphics drivers from AMD, Intel and NVIDIA include one; updating the driver from your PC maker or the chip maker usually provides it.
Can I keep working while it transcribes?
Yes. Jobs run in the background and survive closing the app or restarting the PC, and a Windows notification tells you when a long one is ready.
Plans and billing
The app says my plan could not be confirmed.
It could not reach the Microsoft Store. Check the internet connection and that you are signed in to the Microsoft Store app, then choose Check purchases in Settings › Plan.
How do I cancel Pro?
At account.microsoft.com/services, like any Microsoft Store subscription. Nothing is deleted when a plan ends.
Where can I see prices in my currency?
In the app, under any Get Pro link or Settings › Plan, or on Transcribe's page in the Microsoft Store. Pricing lists the US prices.
Your files
Where are my recordings and transcripts stored?
In the app's own library folder on your PC. Settings › Storage shows where it is and how much space it uses.
I deleted a recording by mistake.
Press Undo within 30 seconds to restore it. After that it is removed from the disk.
What happens when I uninstall?
Windows removes the app with its library folder and settings. Export the transcripts you want to keep before you uninstall.
Keyboard shortcuts
Press F1 in the app to see them at any time.
General
| Ctrl+O | Import recordings |
| Ctrl+K | Search transcripts and commands |
| Ctrl+1 | Library |
| Ctrl+2 | Record a meeting |
| Ctrl+, | Settings |
| Ctrl+B | Collapse or expand the sidebar |
| Ctrl+Shift+T | Switch light and dark |
| F1 | Keyboard shortcuts |
| Esc | Close a dialog, the find bar or Settings |
Library
| Up/Down | Move between recordings in the list |
| F2 | Rename the recording or folder in focus |
| Del | Delete the recording in focus (with Undo) |
| Shift+Click | Select a range of recordings |
Transcript
| Ctrl+F | Find in this transcript |
| Ctrl+H | Find and replace |
| Ctrl+Z | Undo an edit |
| Ctrl+Y | Redo |
| Ctrl+T | Show or hide timestamps |
| Ctrl+E | Export |
| Ctrl+Shift+C | Copy the whole transcript |
| Enter | Go to the next line while editing |
| Ctrl+Enter | Play from the line you are editing |
| Shift+F10 | Choose who said the line you are editing |
Playback
| Ctrl+Space | Play or pause |
| Alt+Left | Back 5 seconds |
| Alt+Right | Forward 5 seconds |
| Ctrl+[ | Slower |
| Ctrl+] | Faster |
Contact
Write to yusufnawki@gmail.com. In the app, Settings › About › Send feedback opens a new email in your own mail app, with a subject line and nothing else.
Tell us your Windows version and what you were doing when the problem happened. Please do not attach recordings or transcripts unless you want to: describing the problem is almost always enough. Emails are used only to answer you, and you can ask for yours to be deleted at any time.